We pride ourselves on high levels or customer care and personal
All orders placed in Pounds Sterling (£) and sent within
the European Union will be subject to VAT (Value Added Tax). This
is charged at the prevailing rate for the member state.
If your order has not arrived by the estimated delivery date
we’re here to help. Before contacting us it’s worth checking few things
first. Contact Happy Runner we can source your item for you Check that all your delivery details are correct and up to
date. Check with your neighbours, if you weren't in then the courier
may of left the parcel with one of your neighbours Check in any safe area's the driver may have left your parcel
in a porch or a garden shed.
Can order via Phone
Yes, call us on 01288 359222 and we can take your order over the
Our opening hours are 9.30am - 5.00pm Monday to Saturday.
Check to make sure that the details on your account are
Make sure that you have entered the security code correctly; this
is the three digit code on the back of your card.
Your card issuer may have declined your payment, but as they
don’t tell us the reason for this you should probably check
If you have tried all the above, try paying with another
If you’re still having problems, you can place an order over
Please contact our Happy Runner on 01288 359222 Monday to
Please contact Happy Runner ASAP, we can sort the problem
Once your faulty item is returned we will refund your payment for
the faulty item or it can be exchanged for the correct item
Can I cancel my
Unfortunately once your order has been placed we are unable to
amend or cancel your order.
We do offer free return by post and in store, so if you no longer
want your order you can return it to us.
How do I make a store
To make a formal complaint, you will need to submit the details in
writing to the following address
HPT Sport, 30 The Strand, Bude, Cornwall EX23 8RA
Use our Contact Us page or email firstname.lastname@example.org
Happy Runner wants you to enjoy the journey with us, if you need
any help or advice then please do not hesitate to ask, we have 20
years of experience in the Run and Fitness Business and were
Awarded "Best Independent Retailer 2013", Runner Up "Best
Run and Fitness is our game!