Customer Care

We pride ourselves on high levels or customer care and personal service.

All orders placed in Pounds Sterling (£) and sent within the European Union will be subject to VAT (Value Added Tax). This is charged at the prevailing rate for the member state.

If your order has not arrived by the estimated delivery date we’re here to help.

Before contacting us it’s worth checking few things first.
Contact Happy Runner we can source your item for you
Check that all your delivery details are correct and up to date.
Check with your neighbours, if you weren't in then the courier may of left the parcel with one of your neighbours
Check in any safe area's the driver may have left your parcel in a porch or a garden shed.

Can order via Phone

Yes, call us on 01288 359222 and we can take your order over the phone.
Our opening hours are 9.30am - 5.00pm Monday to Saturday.

Payments
Check to make sure that the details on your account are correct. 
Make sure that you have entered the security code correctly; this is the three digit code on the back of your card.  
Your card issuer may have declined your payment, but as they don’t tell us the reason for this you should probably check with them.
If you have tried all the above, try paying with another card.
If you’re still having problems, you can place an order over the phone.
Please contact our Happy Runner on 01288 359222 Monday to Saturday

Faulty Product
Please contact Happy Runner ASAP, we can sort the problem
Once your faulty item is returned we will refund your payment for the faulty item or it can be exchanged for the correct item
Can I cancel my order?
Unfortunately once your order has been placed we are unable to amend or cancel your order.
We do offer free return by post and in store, so if you no longer want your order you can return it to us.

How do I make a store related complaint?
To make a formal complaint, you will need to submit the details in writing to the following address 
HPT Sport, 30 The Strand, Bude, Cornwall EX23 8RA
Use our Contact Us page or email sean@happyrunner.co.uk

Happy Runner wants you to enjoy the journey with us, if you need any help or advice then please do not hesitate to ask, we have 20 years of experience in the Run and Fitness Business and were Awarded "Best Independent Retailer 2013", Runner Up "Best Independent 2014"
Run and Fitness is our game!

Enjoy the RIDE